Regarding our exchange policy, we return the money back to the card used for the order and then you order the new one you want, on the website.
Unfortunately, we cannot return the money back to another card or account number, and the amount will therefore be sent back to the card originally used for the order. You then have to make an agreement with the person, who has given you the gift, how you arrange the settlement afterward.
Since you are the recipient of a gift and would like to exchange it yourself, simply order what you would like on the website instead. What does not fit, you just return to us and we will make a credit note. The article must be unused and clean when returned.
It is important if you have not received the return papers with the gift, that you enclose a note with the original order number on it in the return package so that we can find the order in our system.
Christmas gifts return deadline
All our articles can from now on be returned until 01.04.2021 so it is no problem in relation to Christmas gifts.